GO OAK!

If we would all stand up for what is right... they would undoubtedly find another way to screw us.

But, I admire your gusto and enthusiasm, we should all make our complaints when things aren't right.

I did not hear anything from them yet.:angry:

Well, after 2 months of nothing from NAPA I sent another email and they finally responded.

They admitted they were wrong and that they ordered it from Kohler or another store and that is why the cost was so high.:Boohoo: I guess the dumba$$ that took my order forgot to tell me that and that shipping would cost almost as much as the part. They never offered to replace my damaged gasket or offer me any credit.

Long story short, I get to keep my damaged head gasket, they keep my money but the next time I buy something he said to give him a call and he will get me a discount.:bs:

If they would of offered to replace my damaged one I would of purchased another at the price they advertise but my feelings on this is they basically didn't want to waste their time on a $20 order.


It will be a cold day that I ever step foot into one of their stores again.

I know how you feel! Unfortunately, in the SMALL town I run my shop in, the ONLY parts store is NAPA. We order everything in with free delivery from the next town over, and from the dealers 2Hrs AWAY! But, every now and then we need it NOW, and they are here. ANNNNDDDDD they get us, like the day I needed one gallon of G6 antifreeze..... $30 freakin bucks!! I could have had O-Reilly's deliver 2 for that price, with money left over! But, it was almost 5 and........

Yeah..... I get it......