Mulching Kit Nightmare!
 

I bought a new Cub Cadet 50" zero turn last month. I ordered the CC mulching kit. The newer CC Zero turns utilize an S blade instead of the traditional star blade mounting hole. The instructions with the kit noted the specific S blade requirement as did the picture on the box showed the S blade. Imagine my surprise when I unwrapped the blades to find star blades included with the kit.

To make a long story short, I have ordered and returned four kits, all with the incorrect blades. After kit number two I called the number provided for their service center only to end up talking with a gentleman from some country across the Atlantic. He was reading a script and obviously had no clue what I was talking about. This was apparent when he offered to give me a local number for a CC service center that will send a tech to my house under warranty. He did however look up my serial number, confirm my mower was built in 2025 and also confirmed that I did need the S blade kit and had been ordering the correct part number kit.

Does anyone know how I can get in touch with a CC service rep?

Thanks

Vic

:American Flag 1:

My first stop would be the friendly dealer that sold you the new lawnmower.
im sure he will be glad to take care of the problem easily.

Ditto and The Cub Dealer can also Put you in touch with a MTD/Cub Territory rep