I normally buy from my local "Mom & Pop" shop and that is how they are too. They greet me by name, are very friendly and I know that they need to make a profit on what they sell so most times I don't even ask how much the part is if I "must" have it. They just started selling small engine parts a year ago and sometimes have a problem getting some things and that is why I went to NAPA. I don't like using big chain stores for anything and I don't mind if I pay a little extra to help out the local guy. I made a complaint on their web site and I will let you all know how it turns out.
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This ain't no hobby....it's an addiction
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