First, sorry to hear about your issues with your shop. It is getting hard to find independent garages that know their stuff anymore and are also concerned with customer satisfaction. When I was in tech school for automotive, the first thing they taught us was to be safe and the second was to keep the customer happy.
Second, Mortten and J-Mech are correct about that tool it works and if memory serves is about 10$. Kind of a pain though, push, twist, push ,twist curse. I picked up a nice tool at Harbor freight that makes the job much easier. the part number is 61381 (sorry but I stink at adding pictures) People have their reservations about some harbor freight stuff but this tool has served me well as a shade tree mechanic. If I was in a shop maybe I'd spring for a name brand. Good lock, Mark
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1973 Model 149
42" Snow Blade
John Deere X360
John Deere 10 cu Poly cart
Squire Applegate 5HP recoil start
 
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