Last summer, I looked up a part I needed for my service van. Locally, there are four Auto Parts stores in town. So, I get on the phone, with part number in hand and started calling the stores. Lo and behold, the Auto Zone store stocked the part I needed. I stated I would be right over. 10 minutes later, I walked into this Auto Zone. I stated that I just called 10 minutes ago and I need part number xxxxxx. Buffy....and I use that term with tongue in cheek...asked what make and model of vehicle I was working. I again gave your the "part number" that I wanted and she had no clue, the "deer in the headlights" look. I stated that I just called and her fellow employ stated that they had it. Gave her the part number again and got the same response. Finally the Store Manager stepped in. I repeated for the fourth time, that part number, and he went to the shelves and picked out the part and brought it to the counter.
This is positive proof....there is a "dumbing down" of America. And, it is just not Auto Parts stores. I see the same thing dealing with HVAC/R Wholesale Distributors.
