I have encountered that situation so many times! Recently I went to Fastenal to buy some woodruff keys, fine thread 3/4 lock nuts and a product called Lab Metal. All these products were listed as locally available from their website. So the local Fastenal is about 5 miles away and to the parts counter I go! Ha! I got the dumbest shit Fastenal employs... So with their info in hand, I proceed to buy the stuff. "We ain't got that" was his reply regarding the hardware...the nuts or the woodruff keys I ask?....crickets....I said do you know what a woodruff key is....again crickets...blank stare..."Nah, we ain't got those things...don't know what they are... can you get them I ask? Again "Nah, we ain't got those". This is a prime example of why Fastenal has closed two stores near me and why so many order product online. I went to McMaster-Carr ordered my stuff and more....it was here in two days!
Someone told me Fastenal has the 20/20/20 problem...20yr olds at the counter, earning 20k a year...average employment tenure...20 months.
