Years ago I went to my local NAPA store to get a simple part. Was in the process of telling the parts counter guy what I needed and the phone rang. He picked it up, and left me just waiting. I swear I spent 10 minutes standing there. Finally, he finished the call and back to me. I just stood there with a red, pissed off look. I couldn't help it, I said why would you answer the phone when you have a customer with cash in hand just standing when you have no idea if the phone guy would ever buy anything? He began talking but I didn't hear a word he was saying I was so mad. Ever since that episode, I buy everything online. Not just mechanical parts, but things around the house.
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