Not ever heard of that happening... on a new motor anyway.
You have to pull the motor.
You can get a new ring gear without buying a flywheel.
I'd check for warranty.
Cause:
Trying to start the motor with the starter grinding on the gears. If it makes that noise, STOP CRANKING. Also, could have just been a bad ring gear. Could also be a starter misalignment. The ring gear appears to be aluminum, so it isn't real heavy duty. Look everything over and see what is causing it. Easy to do while the engine is out.
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