[cooperino]

Before I started dealing with airlines I owned a few "mom and pops" auto garages.. then I owned a franchise Meineke shop. One thing I learned from owning the Meineke. Write an estimate and get it signed every time! I have had people try to take me to court for no other reason than that they say they were told a different price than what we quoted when the came to pick up their car..this also is good for consumers to get a copy of an estimate before any work gets done. Protects both parties. I know in some business you can't always get it signed but even if its emailed to them they can't say they didn't know the price..