[cooperino]

Originally Posted by drcjv

After 30* years in medicine. We now own and operate a hardware store and locksmith Co. Our commercial accounts are great. Residential are a completely different story.*The best is when we drop everything on a job to go and unlock a car or house that some one is locked out of. Sometimes it takes us less than 30 secs to get in and when we tell them it cost $60-$80 they go ballistic. They don't take into consideration that I had to pull a tech from another job and the whole ordeal takes an hour with drive time. Now I tell every one up front the cost. It is hilarious about 30% of the time they bitch about the price and say no. Only to call back in ten minutes after they call around and see we are about the most reasonable or that they can't get open themselves. The other one we get is people buying tools ect.. using them and then returning them you can always tell.**

I love the tool bit LOL! Buy use return... funny. I would keep the ones that seem to be getting "rented out for free" and actually start renting them out. At least you get something from it then. Or What I see a lot of places do. Charge a 20% restocking fee. Ah.. ya gotta just love people LOL