Quote:
Originally Posted by CubDieselFan
[The mom and pop shop]... fixed the old Lowes dryer and covered the cost under warranty and took it back to their house. Better chance of getting good service with a local shop/dealer than a big box store.
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Well, that's the age-old conundrum we all encounter throughout life... save a bit of money at the expense of poor service or pay more now for better service. A lot of the decision involves several factors, including one's own capability for self-service, and as you mentioned, whether or not a service shop is within a suitable distance.
I've never really considered any of the big box stores to be a service provider, despite the huge signs as you walk into their stores advertising to the contrary. So, I guess what I'm saying is that if you buy an appliance at Lowes or HD, the month-long wait for repair is the cost for saving the money upfront. Some people decide to purchase knowing that. But I have no desire to ever wait a month, or to repair my own appliance (other than replacing the heating element in my Samsung dryer four times in the past seven years). As such, I would go for the higher-priced appliance just for that added service.
But when it comes to a mower, given that there is a Cub Cadet dealer shop about 15 miles away, and given my inclination to do most of my own maintenance, and given the purchase cost discount, I opted for the big box route.
BUT, the above decision was made based on my assumption that
instead of calling Home Depot for any warranty work, I could call the local dealer and schedule the warranty work with them.