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#1
09-29-2016, 06:22 PM
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Out of warranty, and the consumer gets to do the work?
I bought a Huskee MTD push mower for my new home in May of 2011. I used it for a year, then bought my 147 that I primarily use for mowing. Other than the trim mowing I do with the MTD, I don't use it that much. Fast forward to a couple of weeks ago; I went to start it up and I heard this loud BANG. Here is the blade, the blade adapter (thing that attaches the blade to the crankshaft) and the grade 8 bolt sitting in pieces on the ground. The bolt snapped in half and gernaded the adapter in pieces. Look up the warranty- it expired in 2013. (figures.) Whatever, I can replace parts. I've been around enough parts places to know that I look up parts on my own so I get the correct ones for the best prices. Using MTD's parts finder, input the model #. Pulls up Huskee mower Kohler engine. Yup, that's it. There's the blade adapter and subsequent part #. Go ahead and order it via online. It shows up today and it doesn't fit the crankshaft.
 The part number on the bag that the adapter came in is showing the correct part #. Researching the mower model # AGAIN on the MTD website, it lists the part I bought as the CORRECT PART and part number.  However, further scrolling shows an additional blade adapter that is different that is also acceptable for my mower. At this point I'm  I go to contact MTD and tell them their part number website sucks major butt, but all I can do is either call or chat. Fine. I'll chat. W/e. After inputting my model # and describing the discrepancy with the website, he provides me a link to a owners manual. Not what I need. Asks me what I'm looking for. I say a blade adapter. He provides me with the SAME PART NUMBER THAT I ALREADY BOUGHT!!! so it continues to get worse. If that isn't enough, after telling the guy that it is the wrong part # and he argues with me that it in fact is, he says I need to call someone else. I asked him why he can't do it and he said it's up to me to call them about their website. So at this point I'm    and done with this whole stupid experience. Not impressed. The customer has to do the work????? (I don't mind looking up part #s, I shouldn't have to be the one following up with problems with a companies website problems.) Thankfully I've got a 46 Y.O. mower that I can rely on to work and last longer than that Made To Die POS push mower........... (thanks for letting me vent.)
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Daniel G.  . (May 1970) 147 w/an IH spring assist, 48" deck, 42" blade, 1969 73, #2 trailer, 10" Brinly plow and (on loan) Dad's #2 tiller. 
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Cub Cadet is a premium line of outdoor power equipment, established in 1961 as part of International Harvester. During the 1960s, IH initiated an entirely new line of lawn and garden equipment aimed at the owners rural homes with large yards and private gardens. There were a wide variety of Cub Cadet branded and after-market attachments available; including mowers, blades, snow blowers, front loaders, plows, carts, etc. Cub Cadet advertising at that time harped on their thorough testing by "boys - acknowledged by many as the world's worst destructive force!". Cub Cadets became known for their dependability and rugged construction.
MTD Products, Inc. of Cleveland, Ohio purchased the Cub Cadet brand from International Harvester in 1981. Cub Cadet was held as a wholly owned subsidiary for many years following this acquisition, which allowed them to operate independently. Recently, MTD has taken a more aggressive role and integrated Cub Cadet into its other lines of power equipment.
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