Should I raise a fuss??

[Yosemite Sam]

It kinda looks like you are stuck between a hard rock and a cafe.

As sad as it is, your Cub dealer is probably no more equipped to get that extension off than your local Wal-Mart.

They should have told you, up front, that they could "Try to get it off, but not making any promises" and that you would ultimately be responsible for the labor costs regardless of the outcome.

Without getting angry (in front of anyone) explaining to the owner that you are unhappy with the work performed, the condition of your now modified tiller extension and the cost of this modification, may or may not net you any desirable results and could very well be counter productive in future dealings with this company. It's up to you to weigh the odds and make a decision as to future action on your part. I can tell you that storming in with your "guns blazing" may get your money back today but will undoubtedly cost you dearly later on.

If that extension is still available, I would try to talk the owner out of a new one in loo of moneys already paid. Thus showing him that you are a reasonable individual but at the same time are not to be taken complete advantage of.

Good luck.

Well, cub dealer was open today and just got home with no satisfaction whatsoever. I played the nice guy and it got me nowhere, they treated me like I don't have any mechanical ability, at which time I told them I grew up on a 30 acre auto salvage yard and could probably run circles around his mechanics. Only reason I took tiller to them is cause I'm not equipped with a torch, yet. So they lost my business for good and will talk them down everytime I hear there name, brutal lesson learned!

Yosemite, the part in the pic isn't the extension, it's the primary that the extensions attach to. So finding a replacement for that will be next to impossible, without buying another whole tiller.

[Yosemite Sam]

Sminkey,

I beg your pardon, apparently I skipped a line in your first post... So the part that they messed up is #1 in the illistration? http://www.partstree.com/parts/?lc=c...&dn=0133300004

[cj4200]

There's no way I would settle for this outcome! You need to go to corporate level of cub cadet. I guarantee they have a department to deal with complaints. Talk to anyone you can with cub cadet and let them know how dissatisfied you are. If the first person you talk to cant make the outcome to your satisfaction go above. Keep going until you have what you want. They have more then enough power to settle this for you. They will get sick of hearing from you and do whats right. Make sure they know you will never buy a new product of there's if this is not resolved. But don't be rude always be polite it will get you farther. This is how I would go about it.

Originally Posted by Yosemite Sam

Sminkey,

I beg your pardon, apparently I skipped a line in your first post... So the part that they messed up is #1 in the illistration? http://www.partstree.com/parts/?lc=c...&dn=0133300004

Yes, that is the part in the pic, not an easy fix/replacement. But I do have a metal forger/blacksmith here in town and will be seeing if he can reshapen the shaft and get the stuck extension shaft out too. Thanks Yosemite!

Thanks to you too cj4200! Don't think I want to waste the time pursing it any further, you're so right but I just have to many other things going on to keep . I have the internet and OCC to find the parts I need, it's there loss in the end

[Yosemite Sam]

Email or PM me if you need to have one made.

[Oak]

IMHO I think its hard to find true mechanics these days at a CC dealer or even in my trade (HVAC). These guys are probably parts changers and don't really know how to disassemble an older piece of equipment or diagnose any problems. They tried and destroyed your part and don't really care because its an "older piece of junk" and not a pos aluminum piece that the factory will send a complete unit to replace. I learned a long time ago that if you want it done right, do it yourself. Thats why I'm on this site several hours each day and try and learn anything I can about cubs. This is by far the best site for Cub information on the web. I'm Oak and I approve this message.

Originally Posted by Oak

IMHO I think its hard to find true mechanics these days at a CC dealer or even in my trade (HVAC). These guys are probably parts changers and don't really know how to disassemble an older piece of equipment or diagnose any problems. They tried and destroyed your part and don't really care because its an "older piece of junk" and not a pos aluminum piece that the factory will send a complete unit to replace. I learned a long time ago that if you want it done right, do it yourself. Thats why I'm on this site several hours each day and try and learn anything I can about cubs. This is by far the best site for Cub information on the web. I'm Oak and I approve this message.

"I approve this message":biggrin2.gif:. So true Oak, I take pride in solving problems, especially mechanical ones. Can't wait to have my shop setup with all the tools/equipment I need, then I won't have to depend on anyone else's help. This site has been instrumental for all the cub knowledge I need and I thank everyone here

[toyman]

Originally Posted by Oak

IMHO I think its hard to find true mechanics these days at a CC dealer or even in my trade (HVAC). These guys are probably parts changers and don't really know how to disassemble an older piece of equipment or diagnose any problems. They tried and destroyed your part and don't really care because its an "older piece of junk" and not a pos aluminum piece that the factory will send a complete unit to replace. I learned a long time ago that if you want it done right, do it yourself. Thats why I'm on this site several hours each day and try and learn anything I can about cubs. This is by far the best site for Cub information on the web. I'm Oak and I approve this message.

+2 - I take the position of "if anyone is going to ruin my (no longer produced)equipment, it may as well be me!"

I'm not sure if I misread, but are you saying that they charged you $108 and didn't even do the job that you asked them to do?

Originally Posted by toyman

+2 - I take the position of "if anyone is going to ruin my (no longer produced)equipment, it may as well be me!"

I'm not sure if I misread, but are you saying that they charged you $108 and didn't even do the job that you asked them to do?

You got it, I went into the dealership to deal with an air filter that they sold me as it was the wrong size. He told me they couldn't get it apart and spent 3 hours working on it, which he "felt bad" and "only" charged me for 1.5 hours @ $65/hr. So I paid for it then I went and got the tiller out of the shop, they showed me what they did, but at the time (in the rain) it didn't seem nearly as tweaked as it is. Will be the LAST time I take any of my cub stuff to someone else to work on!