Avoid Pat's Small Engine LLC

[olds45512]

regardless of what carb was in the box or how he ordered it he should be able to return it without a hassle. my families business ships parts all over the world and we accept returns without giving people a hard time, if its our mistake that they received the wrong part we pay return shipping but if there returning it just because they changed there mind or they ordered the wrong part then they are responsible for the shipping. that said if the customer calls with a problem and cant act like an adult and speak to us with respect and understand that mistakes happen then we might make the return process as much of a hassle as we can.

[R Bedell]

regardless of what carb was in the box or how he ordered it he should be able to return it without a hassle. my families business ships parts all over the world and we accept returns without giving people a hard time, if its our mistake that they received the wrong part we pay return shipping but if there returning it just because they changed there mind or they ordered the wrong part then they are responsible for the shipping. that said if the customer calls with a problem and cant act like an adult and speak to us with respect and understand that mistakes happen then we might make the return process as much of a hassle as we can.

Understood and agreed.

I have a HVAC business and have ordered parts for 40+ years on a weekly basis. I think I have seen every scenario on how orders get screwed up. I also know how to minimize getting the wrong part.

I am just trying to find out where this order went in the ditch.

[c69ss396]

I would love to hear Pat's side of this, Because going by the OP side a refund should have been given without any hassles... Now we don't know if the OP called up Pats all irate, yelling and demanding instead of calmly letting them know whats wrong... There is always 3 sides to a story. Your side, there side and the truth...

[ford4150]

Originally Posted by c69ss396

I would love to hear Pat's side of this, Because going by the OP side a refund should have been given without any hassles... Now we don't know if the OP called up Pats all irate, yelling and demanding instead of calmly letting them know whats wrong... There is always 3 sides to a story. Your side, there side and the truth...

I'll answer this one:
After opening the package and seeing the Walbro carb that I didn't order,
I emailed Pat's explaining the error and requested a return and refund, in a business-like manner. Their web site says expect a reply in 5 days. I received no reply after 5 days. I called customer service. All I got was "Hold please", with no one returning to the phone. I called numerous times, got the same "Hold please". Sometimes I waited up to 10 minutes. No one came back to the phone. I've never had the opportunity to talk to anyone from Pat's.
This is when I filed a dispute with PayPal.
The response from Pat's to the dispute was made to PayPal, return denied, no refund.
After the required waiting period, I escalated the dispute to a claim.
PayPal instructed me to ship the carb back to Pat's with a tracking number.
Two days after the carb was received by Pat's, per tracking, PayPal decided the claim in my favor and issued the refund.
If Pat's had a reason for refusing the refund, it's unknown to me.

[Sam Mac]

Assuming everything you said is true I have to agree that Pat's has evidently gone down hill from the time I bought from them.

[OldSkull]

Originally Posted by R Bedell

We don't know how nor the manner it was ordered. That it what I am trying to find out. Verbal, written, online, by part number, by description, by model...

You got good arguments Roland and I agree with you but don't forget the "PRICE" ! No Walbro carb have a price tag of $264.86 on Pat listing but there is a Kohler labeled KHO4785330S listed for exactly that price so can we agree there is no $264.86 Walbro carb on that list?

Now PayPal decided the claim in the favor of the OP and issued a refund, lesson must be learn on both side of the board from this.

On a final note....I presume ford4150 still need a KHO4785330S carb, anyone can help him find one?

[CADplans]

Originally Posted by Sam Mac

Assuming everything you said is true I have to agree that Pat's has evidently gone down hill from the time I bought from them.

ALL businesses are great, until it comes time for a return!!

Returns separate the wheat from the chaff,,,,,

Best Buy became my "GO TO" store after I needed to return a computer.

As long as Best Buy exists, Amazon will never sell me a computer,,,,

Nobody wants to deal with tractor parts returns, it is a greasy situation,,,,

[R Bedell]

Well it sounds like we understand the situation better now and I am glad to see the OP'er getting this resolved.

[chadwick404]

I just went through exactly this ordering scenario with Pats. I bought a carb from Amazon thinking I was getting the Kohler branded, higher priced carb and instead got the lower priced Walbro - I could have saved almost half my money by just going to Pat's web page and ordering. I've asked him to explain things, and in my due diligence I discovered this thread - so this is not at all unusual for him. I bet they make a lot of money on people's ignorance of these details. I am still awaiting a resolution. If the listing would have just explicitly stated "walbro"and if they'd explain the way the part is "identical" (is it, actually?) to the Kolher part number, then I'd have nothing to say...but I feel very mislead. And I am still dead-in-the-water - anyone, pls, can you tell me exactly what my carb choices for a Model 123 K301 today? Walbro, Kohler, rebuild Carter, etc.? I am confused - can I get a fully adjustable carb, new? If not, does the Walbro fixed jet really lower power by that much? Thanks for any answers...

[dvogtvpe]

for close to 20 years now if you buy a carb from Kohler you will get a Walbro. best thing to do is buy one of those Kohler repop carbs off of ebay or take the time to rebuild and rebush an older Kohler / Carter carb .