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  #21  
Old 06-06-2013, 09:57 PM
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bocephus1991 bocephus1991 is offline
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I called my local napa here in Jeff City awhile back needing a carb kit for my 1200 cub,gave them part numbers and everything,the guy told me they didn't havea carb kit for it and couldn't get one! Talked to my dad a day later he was in Boonville Mo my old hometown and went by their napa and ya know what?? They had it! Either the guy was not knowledgeable I talked to or didn't wanna mess with it. Ticked me off!
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April 1979 1200 Quietline 44A deck 1988 1211 customized into a 1288 with a K301AQS 38C deck and a 1864 54” deck . Snow blades 42" and 54" . Brinly disk, brinly plow a cultivator and a $5 brinly yard rake!
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  #22  
Old 06-06-2013, 10:14 PM
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Luckily for me there is a distribution center in town right behind where I work. I use the account for the place i use to work for and get stuff for just over cost. The guys behind the counter know they just don't care and when they can't find the part in the book I take it and find it myself.
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  #23  
Old 06-06-2013, 10:25 PM
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We had success with NAPA today! Got the bearings for the 1872. Thanks, so much for the part number, Todd!
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  #24  
Old 06-07-2013, 07:11 AM
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Originally Posted by ACecil View Post
We had success with NAPA today! Got the bearings for the 1872. Thanks, so much for the part number, Todd!
Great to hear Allen!
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  #25  
Old 06-07-2013, 11:20 AM
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Great to hear Allen!
Thanks Mike! The super will be coming home tomorrow. I'm excited!
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  #26  
Old 06-07-2013, 02:08 PM
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Thanks Mike! The super will be coming home tomorrow. I'm excited!
That's great!
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  #27  
Old 06-08-2013, 09:06 AM
Rex B Rex B is offline
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I have been in the auto parts aftermarket all my working life. Most of that time I was working for an independent distributor serving independent parts stores - jobbers. I'm also a gearhead, and I buy parts and supplies all the time. In my job I visit auto parts stores all over 2 states.

The issue with NAPA is they are almost always going to be the highest price in any market, with rare exceptions. For a smaller store, particularly an independent, they almost have to be. Their wholesale cost is pretty much the same as non-NAPA independents, but their fees for being NAPA are the highest in the industry. They charge those independents for everything they do. That NASCAR race car you see every weekend on TV? Each NAPA store gets a bill for their part of that, currently $400 per year. Every form they are required to use, such as for returning unsold merchandise, they are charged for. This creates additional overhead of over $1000/month that other stores don't have. If that store has enough volume, they can absorb it without jacking up their prices. For a small Mom and Pop store, they have no choice - get big or raise prices, or fail.

NAPA has a one-stop advantage: they can source a very wide variety of non-automotive parts such as our small engine or heavy duty, within the NAPA system - for a price. A good independent that has developed connections can match or beat that, at a better price.

Other than that, every store is dependent on factors such as quality and attitude of employees, manager style, and proximity of the warehouse.

Your best bet is to find a locally-owned independent that knows their stuff and treats you well, and be a good customer.
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  #28  
Old 06-08-2013, 09:46 AM
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The guys at my napa go out of their way to be helpfully. Can't praise them enough!

I would guess its a individual store issue as to how the business is run?

Price? I sometimes get a deal but not to often, but then I need it so I pay.


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  #29  
Old 06-08-2013, 02:31 PM
bkw3614 bkw3614 is offline
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Originally Posted by R Bedell View Post
For me, it is worth it to pay slightly more for good customer service.
I agree. The guys at our local NAPA know their parts, take the time to double check that the part they are selling is the correct one for the installation and readily take back anything that isn't suitable.

As with any parts supplier, one needs to watch them, and it is good to have competition in the area. I try to use Cub Cadet parts whenever possible, but when it isn't possible, NAPA usually can help.
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  #30  
Old 06-08-2013, 06:52 PM
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Guys, the problem I'm having with them is that I checked the price online and it said it was something like $10.49 each. I called that store and ordered the part and they said it would be that price each and a few dollars shipping on 2. When I pick the parts up they charged me $20 for the part + tax and only ordered me 1 so I would have needed to pay $20 + tax for the other one I needed. There is no breakdown on shipping so I paid tax on shipping also.

I made a complaint on Thursday and received an email that they got it and said it would be turned over to the Atlanta office. I have not heard anything yet but I will keep you all posted. I hope they make it right because their prices are pretty good on this stuff.
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Cub Cadet is a premium line of outdoor power equipment, established in 1961 as part of International Harvester. During the 1960s, IH initiated an entirely new line of lawn and garden equipment aimed at the owners rural homes with large yards and private gardens. There were a wide variety of Cub Cadet branded and after-market attachments available; including mowers, blades, snow blowers, front loaders, plows, carts, etc. Cub Cadet advertising at that time harped on their thorough testing by "boys - acknowledged by many as the world's worst destructive force!". Cub Cadets became known for their dependability and rugged construction.

MTD Products, Inc. of Cleveland, Ohio purchased the Cub Cadet brand from International Harvester in 1981. Cub Cadet was held as a wholly owned subsidiary for many years following this acquisition, which allowed them to operate independently. Recently, MTD has taken a more aggressive role and integrated Cub Cadet into its other lines of power equipment.

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