Cub Cadet Specalties

[nra1ifer]

That stinks.
Sounds like he needs to straighten up or he’s going to destroy his business, to the detriment of us who are trying to keep these machines running.

I hope you get a satisfactory resolution soon.

[CubDieselFan]

Originally Posted by Awilson

Glad you had a positive experience, I left him a message on his answering machine Tuesday. He had cleared it so it was able to take a message. Still no callback or reply to Emails. Yesterday was 3 weeks from the order date. I found the parts I need on Ebay and ordered them, need to get this tractor back going and tired of waiting for no response.

Did you ever send him a PM here? His screen name is digger.

[Awilson]

Originally Posted by CubDieselFan

Did you ever send him a PM here? His screen name is digger.

No, how many times does one need to contact him before he makes an effort to make good of the situation? He didn't seem too interested in talking on the phone the one time he did answer. I've left him a couple emails and voicemail since. I suppose I can keep trying, but it seems that he doesn't care. The order confirmation says "If you have a question about your order email cubparts@ccspecalites.org with your Shopper ID#".

I agree, I had thought he was a great source of hard to find parts for these older Cubs, kind of a Niche business. Doesn't do the consumer much good if the parts don't actually reach them. As I said earlier I completely understand shipping delays or a mishap in getting the order sent out. But the poor attitude and no replies doesn't give a good image.

[Awilson]

Update: I received tracking this morning. The package has been received by the post office. Don't know if the package contains the belt from the previous order or just the second order. I should find out when it arrives.

[PBIjim]

I just placed my first order with them the other day. I guess that I'll need to keep my eyes open. I'll hope for a favorable outcome. Maybe the guy just had a bad week? Maybe he had too much to juggle for a little bit? Maybe he was sick, or injured, or something like that?

[Graflex45]

I had a terrible experience with him dropping the ball on an order last year and taking several messages here to get him to get the parts out the door.
I've ordered a bunch of parts prior years with not problem, so this is a new thing. I think if its wide spread enough that it keeps causing people like me to repeatedly make posts about it he owes his customers an explanation or update to how quickly they can expect their parts. I don't think its a bad thing to communicate with your customers about delays you are having if you are a small business and service a small community like this. Most people will understand, but the important thing is communication.

[Awilson]

I can understand the delays but to go completely silent to multiple emails and calls isn't a good business practice. When I did get a response it was a stuck up attitude. Something that doesn't add up is he said the original order had shipped within a week of ordering it. The pick ticket in the box that arrived had a print off date of 5/3 and is marked "Reship". Printer date off, printed multiple copies of the order slip? If it was truly a reshipped order that was mailed on 5/26 wouldn't the pick ticket have a date closer to that time? Because the original ticket would be lost in the mail? After the multiple rounds of no reply I disputed these charges with my Credit Card Company. Thinking I wasn't going to get anything. He acknowledged that I did that over email the day after I received tracking. Like I was trying to pull one on him, I responded willing to resend the funds how he'd like. No reply That's been exactly 1 week. Tiller Belt kit that was ordered the middle of April still hasn't arrived. Not expecting it now, as payment for that item has been reversed.