FCC

[R Bedell]

Recently, I filed a complaint with the FCC about a Telemarketer (Google) that would not stop calling after numerous statements to them "please put me on your do not call list".

This is what I got via E-Mail today...

Hi Roland

Your complaint provides the Commission with valuable information that we use to spot trends and practices that warrant investigation and enforcement action. We do not resolve individual complaints about this issue and, there will be no status information to report on your complaint.

Your complaint (Ticket No. 550979) was closed as of today. The information you provided us will continue to be available internally within the FCC to inform the Commission’s enforcement and policymaking processes.

Thank you for your complaint and help in furthering the FCC’s mission on behalf of consumers."

Translation...........they are not going to do anything and my guess is Google knows this.

SO.............what is the point of filing a complaint when NOTHING is going to happen....??? Typical Gov't.

[jimbob200521]

Maybe the bigger the corporation the more people have to file complaints before they do anything? Not right but maybe the way it is, I just don't know

[Diz Jr.]

I am an office manager, so i get all the phone calls.
Google is the worst with telemarketing calls.
The calls i get are all recordings, and even if you listen all the way to the end where they say to be removed from the list press 2, it never stops.

[Terry C]

Money talks
Or in this case money lets Google keep talking

[jimbob200521]

Originally Posted by Diz Jr.

I am an office manager, so i get all the phone calls.
Google is the worst with telemarketing calls.
The calls i get are all recordings, and even if you listen all the way to the end where they say to be removed from the list press 2, it never stops.

What happens there is Google doesn't actually make any calls themselves. They contract it out to 100+ different telemarketing firms. You can ask to have yourself removed but you are only removed from the firm that called you that time, not the other 999. It's a BS technicality but them's the breaks.

[64fleetside]

There's a Special Place in Hell for Google IMO. Ryan, that explains why their telemarketers use different numbers so you cannot keep them blocked. They call our business lines multiple times daily, prohibiting us from getting phone calls form actual customers.

[j4c11]

I think what they are saying is they do not investigate individual complaints, they file them and once there's enough complaints to establish a trend then they act. The do not call list does not work.

What is needed is a global spam list, much the same way email works. But telephone companies make money off these scammers, and so that's not likely to happen at the provider level. Thus what is needed is a way for consumers to establish a spam list, and a way(maybe an app) for cell phones to check that list when a call comes through. Once 10-20 people put you on the list you're done, all calls get blocked. For analog lines, a small internet connected device could be developed to sit on the line before the phone and block calls. Same for business PRIs. Want to get off the list? $10,000/line. Problem solved.

I'll get to it shortly

[R Bedell]

In the past, Google had some 800 number somewhere. Then they called from out of State. Now.........they are cleaver enough to get a "local number" and pester people from there.

[twoton]

Yeah, I still can't figure out why they have to call me every week to remind me that I still haven't claimed my google listing? What is that anyway?

[R Bedell]

They want an annual fee of $300 for the privilege of seeing your business name when some one googles it.